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About the Authors

Susan Reinhard, R.N., Ph.D., is a senior vice president at AARP, directing its Public Policy Institute (PPI), the focal point for public policy research and analysis at the state, federal, and international levels. She also serves as the chief strategist for the Center to Champion Nursing in America, a national resource center created to ensure that America has the highly skilled nurses it needs to provide care in the future.

Susan is a nationally recognized expert in health and long-term care policy, family caregiving, and nursing with extensive experience in conducting, directing, and translating research into action to promote policy change. She is the national leader in highlighting the medical/nursing tasks that family caregivers are expected to perform, conducting the ground breaking Home Alone research, working to translate that research into policy through the Caregiver, Advise, Record, Enable (CARE) Act, and then forming the Home Alone Alliance. Previously she served as professor and co-director of Rutgers Center for State Health Policy, where she directed several national initiatives with states to help people of all ages with disabilities live in their communities.

As deputy commissioner of the New Jersey Department of Health and Senior Services, Susan led the development of policies and nationally recognized programs for family caregiving, consumer choice, and community-based care options. She is a former faculty member at the Rutgers College of Nursing, and fellow in the American Academy of Nursing, Gerontological Society of America, Salzburg Global Forum, and the National Academy of Social Insurance. She holds many governance positions, including on the boards of the Leapfrog Group, National Alliance for Caregiving, National Academy for State Health Policy, and RWJ Barnabas Health. Susan has received many honors, including the Family Caregiver Alliance Leadership Award, the Dick Ladd Award for Improving Long-Term and Community Care from the Jessie F. Richardson Foundation, the Health Policy and Legislation Award from New York University, and the Public Policy Pioneer Award from the Assisted Living Federation of America. She holds a master’s degree in nursing from the University of Cincinnati and a PhD in Sociology from Rutgers, The State University of New Jersey.

Ari Houser, M.A., is the Senior Quantitative Methods Advisor for the AARP PPI, as part of the LTSS and Livable Communities Group. His work focuses on trends in demographics, disability, family caregiving, and the use of formal LTSS services. He has been the lead data analyst for the 2011, 2014, and 2017 State LTSS Scorecards, as well as for the AARP PPI’s Across the States and Valuing the Invaluable series of publications on LTSS and family caregiving, and provides methodological and statistical assistance throughout PPI.

Prior to joining the AARP Public Policy Institute, Mr. Houser worked at the RAND Corporation on a variety of topics, including housing innovation and occupational health and safety management. He has a bachelor’s degree from Swarthmore College and a master’s degree in measurement, statistics, and evaluation from the University of Maryland. 

Kathleen Ujvari, M.B.A., M.H.S.M., is a Senior Strategic Policy Advisor for the AARP Public Policy Institute’s Livable Communities and Long Term Services and Supports team. Her work includes research and analysis of state-level and national data on long-term services and supports (LTSS) to identify issues, trends, and opportunities to improve access, delivery, quality, and program funding. Ms. Ujvari is coauthor on a number of publications that address LTSS, long-term care insurance, reference reports that compile data and analysis on LTSS, and studies that report on LTSS programs and financing.

Ms. Ujvari has extensive experience in root-cause analysis, project management, and project implementation from her previous career as a financial services industry consultant and financial regulatory auditor. She holds a master’s in business administration from Northeastern University and a master’s degree in health systems management from George Mason University.

Claudio W. Gualtieri, JD, is a Senior Strategic Policy Adviser for the Center to Champion Nursing in America (CCNA), an initiative of AARP Foundation, AARP, and the Robert Wood Johnson Foundation. He is responsible for stakeholder engagement and advocacy for the Future of Nursing: Campaign for Action, a national initiative of those same organizations to transform health care through nursing and build healthier communities for everyone in America. Mr. Gualtieri supports Campaign outreach to AARP state offices, the Campaign’s state-based Action Coalitions and community partners. Before joining CCNA, Mr. Gualtieri worked for over 12 years at AARP Connecticut, where he planned and executed legislative strategy on health care, long-term support services, and family caregiving. He also led consumer outreach initiatives to help family caregivers find and use local resources and assistance. Mr. Gualtieri earned his bachelor’s degree at Cornell University and a juris doctorate at the UConn School of Law.  He is admitted to practice law in Connecticut.

Rodney Harrell, Ph.D., is Vice President of Family, Home and Community at AARP, leading AARP Public Policy Institute’s team of issue experts related to LTSS, Family Caregiving and Livable Communities.  His research on housing preferences, neighborhood choice and community livability are integral to the world-renowned AARP Livability Index that measures every US neighborhood. He is also a speaker, researcher and blogger on livable communities issues and leads AARP’s Future of Housing work.

Dr. Harrell graduated summa cum laude from the honors program at Howard University; earned dual master’s degrees in public affairs and urban planning from the Woodrow Wilson School at Princeton University; and received a PhD in urban planning from the University of Maryland. He is a member of the Phi Beta Kappa and Phi Kappa Phi honor societies, and was named to the initial class of Top Influencers in Aging for his work.

Julia Alexis, BS, is the Vice President of Strategic Initiatives for AARP’s Public Policy Institute. She oversees the development and management of its strategic programs and operations.  An accomplished business executive with more than 25 years in the health care industry, in her current role she creates successful new business models and innovative programs to drive impact.  Ms. Alexis works closely with major foundations, industries, external entities, and coalitions to deliver solutions through policies and practices that improve people’s lives as they age.

Previously, Ms. Alexis served as Vice President, Health Products and Services for AARP Services, Inc., where she developed and managed the health offerings available to AARP members.  She led product creation, business development, and marketing, working with major insurers, healthcare companies, and the public sector.  Prior to that, Ms. Alexis served as an executive for a major academic medical center.  There she oversaw the development and implementation of a major Medicare demonstration project, built successful clinical practices and created new products and services to meet patient needs. 

Ms. Alexis graduated with honors in economics/politics from Georgetown University’s School of Foreign Service.

Paul S. Lingamfelter, BA, is the Data Management Specialist for the 2020 Scorecard. He is primarily responsible for the documentation and quality assurance of data used for the report, as well as developing the graphics and visuals for final publication. He joined the Public Policy Institute in 2019 to help assemble and finalize the data used for the 2020 Scorecard. Prior to joining AARP, he worked in a variety of fields including electoral politics and banking, although his primary interest is in healthcare. Paul is a volunteer EMT with the Fairfax County Fire and Rescue department.

Mr. Lingamfelter earned his bachelor’s degree with honors from the Virginia Military Institute and is set to receive his master’s degree in health systems management from George Mason University shortly following the release of the 2020 Scorecard.